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| - Ugh. Thankfully, I am not in Dr. Mohajer's care. Unfortunately, my brother is. He was in a car accident back in November, and is very limited. He can no longer work, and struggles with pain every day.
My brother had an appointment this morning at 930. We arrived around 915. The first waiting room we went in wasn't so full, but this waiting room wasn't the one for us. We were instructed to go down the hall where the "procedure" patients wait.
This room appeared smaller, and was packed. There was only one seat available, I let my brother have it while my daughter and I stood in the corner by the door.
To my knowledge, we have only paid medical copays with check....sooo....they have accepted a check from us before... Today, they informed us that they are not accepting checks. Only AMEX checks, plastic or cash....interesting.
After a few minutes of waiting, a medical assistant comes out and tells us to go to the other room. I, sassily asked "For what?". Seeing as how that room just sent us over to this one! I'm guessing because of their space issue.
So, back down the hall we go.....This room filled up as well....very quickly.
They had "walk the line" playing on the TV in the waiting room, but my daughter got a little rowdy, and decided to take her out in the hall. Upon walking out, I heard one of the ladies at the front desk say that the doctor was running behind today.
Ugh. How long have you known that you've been running behind...? Couldn't you have given us a phone call?
While waiting, the staff was delivered fancy coffee drinks. A staff member had a visit from a friend/family member, who she decided to greet in the waiting room with hugs and kisses. While they talked about who's mom they were picking up a trailer from at 5am.
Too bad they weren't this nice to us....I would have settled for 1/4 of the kindness.
While walking with my daughter, I hear two ladies come out talking about "rescheduling". I walked the hall with my daughter for about 45 minutes when my brother let me know that they were calling him back....so, we waited over an hour for him to be seen.
Another hour goes by, and I am retrieved by an assistant telling me that my brother is waking up, coming off of anesthesia. I walk back, and can see that other patients are in the big coush-y chairs provided behind curtains. When they pull the curtains back, my brother is stuck in some rock hard, frail looking wheel chair.
So, he's coming off anesthesia, and you leave him alone in this chair that he could topple out of...? Which he almost did, by the way. We were waiting for them to discuss his prescriptions with the doctor...he slanted funny, and almost went face first into the tile.
The nurses gave my brother some tea looking juice, and just let us sit there. They gave him an ice pack and another injection of pain medication while we were still waiting on prescriptions.
Still waiting... still waiting.....still waiting.
Finally, a girl comes back and hands us two pieces of paper. When asked what, what is does and why, she didn't give clear answers. My brother asked if he could be prescribed another medication instead of one that they gave him a script for, which was a C2.
She disappears. Comes back, still no solid answers. We wait again.
Another assistant comes back and tells us why we were given what we were given.
Uhhh, where's the doctor in all this? Shouldn't he be answering and talking to us instead of all you?
Well, I found the doctor. At around 1215, when I went to pull up my SUV to the front doors, I saw him (thanks for the picture Yelp!) car keys in hand, with a cup of tea. Nice.
The girl dropping off my brother thanks us. She tells us that they were "short staffed" today....
Oh, does that have to do with the DR running behind..?
So sad that we have to go through all this in 2 - 3 weeks again. 3 hours makes for a long morning at the doctor's office.
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