The good:
1. Great elevator system
2. Room service coffee superb
3. Excellent valet parking service
4. Very comfortable beds
The bad:
1. Took three trips to front desk to get keycards that worked
2. Telephone volume too low with no apparent way to increase
3. Room was very small with no sitting chair
4. Room booked through Expedia, and was very high for the quality level of the room
We stay is Pittsburgh quite often and mainly at the William Penn. We wanted to try a hotel in the same price class and quite frankly, next time will be back to the William Penn.