I don't normally write a review unless I see amazing service.
Before I arrive to Discount Tire on Durango and 215. I gave them a call and Julian answered the phone. I told him about my two new rims that came in and I need a new tire. When is the best time to come in and get a new tire for one of my rim. I mention if I should booked an appointment or walk in? He told me that either or will work. So I ask if I can come in now? He said if you came in now. You might have to wait an hour. So I told him that I'll come in an hour then. Thanks for letting me know.
Time management is everything to me.
So when I arrived. Julian came and walk to my car to see my new two rims and ask what I want to do with it.
He wrote down notes as I was talking about how I want my tires arranged and everything. He didn't hesitate to ask any question if there was any confusion. He looked up my account and find the matching brand of my other tires that I previously bought from Discount Tires to make sure they are the same. Just ask for Julian and he will take very good care of you!!
Payten did an amazing job on fixing my car!!! Everything I've told Julian about rearranging my tires came out perfect!!!
If corporate is reading this. Give them both a bonus or promotion. Because they work hard and show how much they care about their customers.