Disappointing experience with the rudeness and business practices of the cleaners. I had done business with the previous owners but had stopped after bad experiences. Thought of patronizing again after hearing some good opinions, but seems I was a bit too hasty.
I am used to using the many drycleaning coupons that we get on the mail and the internet, and most of the cleaners accept the competitors coupons.
Cambridge cleaners also accepted the competitors coupons the past few visits, but I did not notice that they were really not giving me the coupon price, but some other price (below their regular price)! Last week I noticed the difference and when questioned, Diane's comment was that "they accept competitors coupons but does not match!". Not sure what this meant, and I called Russ, the owner, who also stated the same! The behavior of both Diane and Russ, I felt were quite rude, and i have decided not to patronize them again.
GN