Absolutely terrible place. We love Applebee's usually but when we went there last fall I received either a dirty skillet or they didn't clean the grill properly before slopping my food on there too. My chicken was close to texture and the flavor of fish, most of the vegetables were inedible. We didn't receive drink refills and our waitress spent most of her time talking up another table and ignoring us. When I made comments about my food that I didn't finish or barely even ate she seemed clueless and just started a conversation with my son instead of offering any help with fixing what was wrong with my dish. We left, unhappy, and I took the survey on my receipt that night. I received a call from management a day or two later to hear what all happened, apologized, and offered me gift cards to make up for our terrible evening. She said those would come in about a month.. that was over 6 months ago and still waiting. I guess I shouldn't have expected anything else from a place that was run so badly in the first place.. Lesson learned...