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| - As a regular Nekter customer, I am very disappointed with my visit today. I went to this location asking for the $3, 16 oz juice/smoothie 'radio' promotion when the young woman behind the counter informed me it was over. I was more than surprised as it had just been advertised on the radio (Kiss-FM) the day before and I had just purchased one yesterday, as well. When I asked if it had ended today, I was rather snottily informed it had "ended, like, two weeks ago". I mentioned it had just been on the radio the day before and was further informed. "Yeah, well, I, like, asked my manager and she said it was over." I said thank you and left not only juiceless, but angry as well. I then proceeded to drive to the Nekter location at Tempe Marketplace where I was greeted with a smile and when I asked about the promotion, I was pleasantly informed it had been extended, though they were unsure as to when. I received no attitude for my questions.
Here are the caveats: I am a regular Nekter consumer and go several times a month. I had fully intended to buy a juice, regardless of a promotion or not. It was the attitude of disgust and dismissal that I received from this Nekter location that forced me to take my business elsewhere. The young adults at this location need a hard lesson in acceptable customer service and how to stay up on the promotions their own company is running.
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