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  • We used to frequent this location all the time however we moved zip codes so now our default location is the Sahara location. We were in the area earlier this week and decided to stop in for dinner. Man has this place changed. I have always commended the brand for maintaining a consistent product at their locations however this location seems to have gone rogue. The food here is nowhere near the expectations and standards of the other locations. The first fopaux on this visit came with our wings. The plating and presentation was very nice however the looks were very deceiving. The top 2 wings tasted as they should (sauced and at the right temp) however the bottom 4 wings were ice cold and raw in the center. The second issue came with the fries. The salt pepper garlic fries did not have the same shishito pepper taste, only 2 or 3 slivers of peppers and were super salty. The truffle parmesan fries were cold, did not taste of any truffles and only a small drizzle of the brown mushroom sauce and NO parmesan on it. We had to ask for a side of the mushroom gravy and sprinkle it ourself. Now to the burgers... We have frequented bachi enough to have tried all of their burger (with the exception of the shogun) and have settled on what we like. Me: spicy miso add bacon medium/rare The lady: Kiki burger medium. So the lady's burger came out "ok" however the bacon was undercooked and very skimpy (maybe a 2" soggy sliver). My spicy miso was super sad: The shredded lettuce was not the normal type that we are accustomed to (don't know the exact name) but rather old shredded iceberg lettuce. As mentioned with the lady's burger my bacon was also undercooked and very skimp. Usually the bacon is crossed and sticking out of the bun however all I got was one small (less than 1" piece) of undercooked bacon. The good: The service here on this visit was very attentive. They did seem to be a bit short staffed however they did their best to be attentive to us and all of the other guests. They did empathize with the undercooked food and offered to comp us for the chicken and discount our the remainder of our check. This last visit was really disheartening as we have been avid supporters of the brand and constantly promote it with all of our guests and visitors. After this visit I can. I longer recommend this location. I hope that management can take the constructive criticism and improve the product consistency at this location. For now my recommendation is to satisfy your Bachi craving at one of the other 2 location.
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