They are always accomodating for special requests or substitutions. The service is fast and friendly and my family likes the quick in and out. They sent us $5 off for a birthday gift and I think that is a nice touch to show they appreciate their customers. I LOVE the kid friendly menu that has more options than most places and organic is a plus in our book! My daughter adores the free ice cream and she would pick Jason's deli almost every time if given the choice. My husband loves the pastrami there and I love the flexibility.