I eventually got the help i was looking for after i had to advocate for it pretty determinedly... Front desk woman gave me limited amount of literature, sold me $50 in books and tried to shoo me out door. I explained i called ahead and expected to be able to discuss my trip with a planner. They acted like that was a very complicated request and told me they don't take appointments which i know to be untrue. I waited for the planner (which they tried to talk me out of). The trip planner told me i needed to tell her step by step which points of interest i wanted to see on my trip while i was there to discuss which route to take and what each route offered. It was incredibly exhausting trying to navigate continuous road blocks to the service you have repeatedly expressed needing. I ultimately got the service i was requesting despite the woman telling me she doesn't "deal in campgrounds". Frustrated - i shouldn't have to convince service people to provide their service. Tell me how you CAN help me not how you CAN'T.