So after writing a very accurate review on Yelp about my experience with this business, I was faced with calls from the owner in which:
1) He admitted that Gene's costs are 15-20% lower than his costs
2) Invalidated my experience and tried to make me out to be a liar- unsuccessfully. Jack did tell me the work needed to be done, and that if I couldn't do the full $400+ work he was recommending right away, I at least had to have the brake fluid done immediately- which Gene informed me was not true on my first visit. None of it was necessary.
3) He then called my new mechanic and bothered him about this situation....only to find out that Gene still stands by exactly what he has always stated (that the work was not necessary), and the software that Gene uses does not agree with what they use at this shop.
4) There was then a voicemail, which I have saved, from the owner of Bridwell trying to bribe me with $100 cash to meet him at my new mechanic's shop to try and prove something about the fluids.....though the review I wrote was in regards to why I stopped going to Bridwell over a year ago, thus making it a desperate and invalid attempt to remedy the review I wrote.
So what if Gene's shop is in Tempe in an industirial area and not in the heart of Scottsdale. Seriously? Are you kidding me? Who cares! I'm not moving in! Maybe Bridwell's location has something to do with the pricing issues they have...figure they can get away with it in that neighborhood. Gene has 38 shining reviews on Yelp, (with the exception of 1 disgruntled reviewer), and 3 out of 8 reviews for Bridwell state they ask for unnecessary repairs that are over-priced even if they are necessary. So you be the judge.
And if you do leave a not so positive and honest review to assist your fellow Yelpers in finding good service- I hope you have a good code name on here, because this owner will look you up and you will be called and bothered in his attempts to invalidate everything you have said...even if he doesn't have all the facts.