I haven't been to this location as much as I have been to the Fort Apache location, but their customer service is as excellent as the other. As a client, I am most concerned about professionalism, respect, and quality of service. The receptionists and lash artist give above and beyond to accommodate the look and service you want to get. Shauna and her husband Mike are VERY kind. If you have any issues (with your lashes or your experience), they advise to contact them directly. I am very pleased with my overall experience with both locations.