I've only been in this store twice but I've loved it both times. I don't remember how the customer service was last time i went (over a year ago) but I do remember that I got some awesome green over-priced boots for really cheap because they were on sale in the middle of summer on a 99 degree day. I still wear the boots and think that their sale section is awesome.
When I went in today i got a really cute mustard yellow top that was a very unique, chic design. THe guy behind the counter was SUPER friendly and helpful. I def enjoyed shopping there today.
As for the price, it ranges. Some things are pretty moderately pried while others are pretty expensive. It really just depends on what brand you're looking for. I will definitely continue shopping here.