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  • I used to be a very good online customer of theirs since Quebec has a very limited selection of high quality kitchen and bakeware items until my last experience with them. I bought an electric juicer for my in-laws for Christmas and paid the extra $5 for "elegant gift wrapping". When I got the package I was appalled. A five year old could have done a better job with the gift wrapping (so naturally I needed to unwrap the gift to redo it) and when I opened the gift wrapping I noticed that whoever was supposed to wrap the gift, didn't bother to close the box properly. I contacted them with pictures of the item and it took them almost a week to reply to me even though I was calling every day to find out what was going on. I made it clear over the phone that all I wanted was to send it back and have the send me the exact same item in a closed box wrapped properly and I also requested that they contact me by phone instead of email. Finally after almost a week some guy writes me at exactly the end of the day on a Friday that they will refund me the $5 for gift wrapping but that was all. I am so disappointed with their lack of customer care that I will never give them another dime. I am also in the process of contacting krupps to make them aware of how their product is being distributed.
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