Avoid! This company has terrible customer service skills and won't acknowledge when a mistake is made, on their part. Instead, the general manager will blame it all on the customer. I will never us this company again, for any services.
We booked a tour in Nov for April and decided to upgrade in Feb. We received our confirmation that day. When the day arrived, the weather was terrible so we reschedule. Well, the rescheduled date came and the limo never showed. When we called, they stated that the change was never made, we were doubled booked (not sure how) and our limo would not come on our tour date. It was all our fault for not receiving our confirmation email (somehow the email was changed after the 1st confirmation and I was told we relayed the email incorrect). It was also our fault that we never recieved our confirmation call the day before.
I would stay away. When a mistake is made, honesty really does take you far. I would have been happy with an apology, instead of being insulted.