I had come earlier in the day and they were very busy, half hour wait so I left. But I came back later in the day and the employee (Kara) checking people in was great, remembered me and luckily got me help pretty quick this time. Omar then assisted me with my new upgrade, explained my options of extra things to get with it but at the end of it I just decided to get the phone, all in all he was very helpful, good customer service.