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  • Arrived at 12:30 on Easter Sunday 2018. There was nine of us altogether, we have eaten here A few times in the past. Food is always top notch, however,We have never had exceptional service. I was a little excited when our server introduced herself and the gentleman training with her. Wow! I thought they're not busy and with two of them serving us How can we not get great service!? Sadly, I was hugely mistaken. I almost hate paying for drinks, when they're free refills but your server or helper are not around to get those refills for you. After our two appetizers were dropped off about 10 minutes later, she came to ask how the appetizer was and I told her great! We just need something to wash it down. Out of nine of us, nobody had anything left to drink. And then the concept of clearing plates/dishes was never considered. We just kept making piles in the middle the table. When the meals were dropped off my son was notified at that moment that they were out of sweet potatoes. Really! At 1 o'clock on Easter Sunday! Like, you don't know this when you put the order in a half hour ago?Never came back to check how steaks were prepared, My Mom's was supposed to be medium rare and it was medium well but it took so long to get somebody over there that we just had hers boxed up to go. Believe we saw the manager doing a couple laps around the restaurant stopping at other tables, never stopped at ours, or came over to apologize about the first well-done steak and bring my mom her second and suggest that she cut into it to make sure it's prepared correctly like we've seen other steakhouses do. I understand steaks/fillets can be hit or miss, but service should never be! Especially from the so-called management. Very disappointed. Server told us they were super busy and they were understaffed in the kitchen and in the waitstaff. There were several empty tables around us and throughout the restaurant. Poor thing, I don't know how she would handle it if they were truly "super busy "will not be returning. Going back next-door to Texas roadhouse!
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