I've been a huge lover and supporter of Lo Zingaro for a few years now. i even threw a UYE event here last spring.
The last few times I've been, the service has really gone downhill. The food is still great, but it seems to take forever to get to the table. On numerous occasions, I've had to check with the server that the food is coming. I work in a restaurant, so I know when it's time to worry that the kitchen isn't making your food.
For a long time, Lo Zingaro was very busy and the service seemed great. But the new front of house staff are a bit robotic and not at all warm. Being someone who's always been such a strong supporter of Lo Zingaro, I'm not saying that I expect loads of free stuff. But I do expect to be treated as a guest who has done a lot to make sure that people come here. The latest waiter we had asked us to make sure to spread the word since we liked the food so much and they want more people in the door. I mentioned that I had already written three five star reviews and also hosted a Yelp dinner there for 20 people. He seemed unphased by this support.
I'll probably still come back, because the food is great and one of the cooks remembered us from the UYE event and came out to say hello. But this server had no idea how to treat loyal guests when they come in on a slow Saturday night celebrating a special occasion.