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| - Downtown Summerlin has been a bit lackluster with food options (all promise, with lack of delivery), so I'm happy to see this place open up and solidly perform both in quality of food and service. I went during their opening week and was glad that the line wasn't our the door long. Our wait time was expected after ordering (not too long though), but it did seem like a few other folks were wondering where their food orders were. Both the burgers we got were solid and the bun finally tastes like how I remember the bun tasting in their east coast locations (something about the NYNY location was a bit off). I know people complain about the higher price tag, but I'm officially a convert... no more In-n-Out for me. I'd rather pay up the extra money and go out of my way for my fast food needs. There are also a few TVs in this location, that were a lot easier to view than the NYNY location. When we were done with our food, a nice, very tall, young man proactively offered to put our tray away, which I appreciated. Some of the things I noticed:
Customers - geez, clean up after yourselves a bit citizens of Summerlin! The workers do a great job bussing tables, but it kind of sucks seeing people really not give AF.
Entrance - Not very wheelchair or stroller-friendly, and very tight. Summerlin parents, keep the lanes clear when ordering! (again, another complaint about the customers, but I think the business could do a bit more to ease the situation). The space itself is not as expansive as the NYNY location, and their is some but not a ton of outside seating, so you do feel a bit cramped when they are really busy.
Restocking - the whole time while we were waiting for the food and eating, this employee took forever restocking the straws/napkins/condiments area and was in a ton of people's way. She definitely could have picked up the pace and finished doing that in 5 minutes or less. Get in, get out, and check on it again in 30 minutes.
Hope this place thrives and more great places keep on coming to Downtown Summerlin!
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