I've only flown here once and have yet to leave so god know what kind of horrible travel nightmares still await me. However, I had a wonderful flight coming into PIT and the old man at the info booth was sooooo sweet!! He was like blah blah blah...let me tell you about my 5 grandchildren...blah blah blahhhh....so nice. He gave me a plethora of maps, coupons, information, and cute little stories about random things.
The 28X bus took me straight to CMU, no lost luggage, no delays!