First time here today (04/08/2014) & didn't kno it was right up the street from my house so CONVENIENT. Was greeted right away & directed to Diana (LOVE HER) and she got me started right away. She made sure I was comfortable and kept adjusting me chair because I'm 6'2. I asked her to shape them & she did. After shaping she asked if I wanted more or if it looked fine & it looked perfect. Continued to the next eye then asked if I wanted them trimmed. I was surprised because I've been to places where I've asked & they don't trim, which is stupid but their loss never went back. I am DEFINITELY their new regular customer. The guy that checked me out I believe was the owner/manager & he was very friendly as well. Place was clean and I had 0 wait time. Whole thing took about 15 minutes. If you like talking to your waxers/threaders Diana is definitely the one to go to she's very easy going and can talk & thread at the same time