I'm not sure what the hype is. Although they have great menu items, their service is lacking and their place is dirty.
We stood at the register for several minutes while three girls stood there talking and ignored us. Only when I interrupted them and said I had a question did they look at us. We found that rude and unprofessional. The manager was dressed in sloppy clothes (no uniform) with a mess of hair like she just rolled out of bed.
Regarding the cleanliness, every table was dirty. All of the iPads were filthy. The ice tea dispenser was horrid. We came in the morning so there's no reason that everything shouldn't have been clean at the start of the day. As we sit here, two girls are standing around talking instead of cleaning. If the public area looks like this I'm scared to think what the kitchen looks like.
Now the food, it was good/ok. Not horrible but nothing to write home about. They only serve meat as medium. I asked for it to be done well and they don't accommodate requests.