The food is their saving grace here, because they know nothing about customer service. Granted we walked in when they were busy, but it took them a while to acknowledge us and clean off a table to let us sit down. 3 other parties that came in after us all got their food before we did. In my opinion they need more people working there. They only had one lady taking all the orders, delivering the food and refilling the waters. Also the phone rang off the hook and most times it was never answered, due to only having one guy behind the counter to get all the to-go orders ready and answer the phone. I did notice that to-go orders were ready pretty quick but I would rather enjoy sitting down to enjoy my food there. Overall the place is decent, food is great but with some tweaks it could be my go to pho place up in the north.