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| - Run away!!!!
Thank you, Centennial Toyota! You finally screwed up enough that my husband will never come back to you! We have had multiple experiences - I will give you two outstanding ones.
We took our 2003 Sequoia in for a recall. After they fixed the recall item they notified us that our brakes were almost "metal-to-metal". We needed to get them done, SOON! They said it was 'dangerous'. That fix was going to cost us $1500. They had the parts and could do it right away. UM... NO THANKS! My husband thought that seemed a bit much and took it to someone else who said... there was nothing wrong with our brakes. BAM! $1500 saved.
(We did eventually get the brakes worked on, about a year later, not at Centennial, for less than $500)
Most recently... his airbag light came on and his horn and cruise control stopped working after some rough riding. He took it to Centennial and they said he needed a new airbag ($800+). They said it looked like the vehicle might have been in an accident and someone had folded the airbag back up and stuffed it in there. What????
"Really? You can do that?", my husband asked.
He heard that airbags could be tricky so.... he let them replace it and walked around the area for hours waiting for them to finish the repair. They finally called and said "oh sorry, we need another part (clock spring- $300) but we don't have it and we can't get it for a couple days". (They should consider stocking parts to repair cars). They did give him a loaner to get back home since we don't live in the Las Vegas area - a tiny little thing.
My husband was suspicious because we know the vehicle was never in an accident. So, my husband asked to take the old parts home. We have looked at the 'spent' airbag unit and it is in pristine condition. Not the slightest mark on it. The guy even wrote a warning on the box "don't apply voltage, it could go off". (excuse me... I thought you said it had already gone off and someone folded... oh never mind!)
We believe they replaced the airbag but that didn't resolve the issue, so then they found the real culprit to be that the clock spring had broken in the steering column.
We are Toyota people. I don't know why my husband started going to Centennial, we were not unhappy with the other Toyota dealerships. The building and waiting area are very nice but the wait time is always much, much longer than they say and always very pricey. It seems, regardless of what you go in for, they always find something very expensive that needs fixing. We are definitely done with Centennial Toyota now.
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