I received a gift certificate for a bday present and as I had never been to a spa before, was super excited! And then I went and was horribly disappointed.
They get the two stars because 1) they were accommodating when I wanted to change the mani/pedi I had a gift certificate for to a salt body scrub and 2) because they had a nice waiting area inside.
BUT other than that it was a terrible experience and has actually made me never want to go to a spa again. I had no idea what I was supposed to do - I mentioned I'd never been to a spa so some clear instructions and setting of expectations would have been super appreciated. This feeling of confusion and unease persisted through the whole appointment. The person who was doing the scrub did not communicate anything at all. And partway through the scrub she suddenly removed the towel I was on and acted a bit weird about it, which made me think that it had been leftover from the previous patron - ew.
Will definitely not go again. In fact, will probably not go to any spa again for a long time!!