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http://www.openvoc.eu/poi#funnyReviews
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  • Air Standards offers the WORST customer service I have ever received. My A/C has been non-functioning for 5 days now, in Arizona, during summer temperatures of over 107 degrees and rising. Their technician came out Monday to diagnose and informed me that he had to order a motor and would return the following day. Tuesday, he returned, with a motor that was defective, he informed me that he would reorder and return Wednesday. Wednesday, while waiting at home for the technician to return, I received a call letting me know that the motor had arrived, but would not be installed until Thursday. When I complained to the operator dispatching the call about the prolonged wait, the temperature of my home, and the appointment being set for Wednesday, I was told "technicians don't make appointments" and that there wasn't anyway that my situation could be a priority. I became frustrated and complained, asking to speak to a supervisor, asking for her name, etc. She, who shall remain nameless (because she refused to give me her name), told me there wasn't a supervisor available and ended up hanging up on me. I called back and the phone was answered by Dave, who identified himself as a manager. I recounted the situation to Dave who told me the situation wasn't their fault and that it was out of their hands. I also told Dave about the nameless woman with poor customer service skills. Dave responded by telling me that he was sitting next to her during our phone call and he heard everything that she said and that he didn't see anything wrong with the customer service she provided. I stated that I was going to provide the company with a poor review and negative social media feedback and Dave told me that it was okay, he could just respond to my posts. The most frustrating part, if you don't include the temperature of my house, the poor service I received, being hung up on, and the time I sat at home waiting on service, is that my home warranty chose this company and will pay them the full amount that they charge for repairs even though their service was atrocious! If you chose to do business with Air Standards, I wish you luck. You'll need it.
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