The owner is great. I got a manicure before my wedding, and a few days after my wedding my nails chipped. They got me right in and completely redid my nails for free. The nail tech Lorraine did an amazing job and the owner provider excellent customer service. I'm a mom of two, so my free time is precious and limited; it's refreshing to go to an establishment that appreciates that you have a choice and treats you as such. I will be returning here for all my nail services.