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  • My husband and I went to this Outback for dinner tonight, the wait was shorter than expected, which was great. Our waitress, Aubrey, was very nice and attentive. However, at some point one of the waiters managed to dump eight drinks down my back, which were mostly dark colored sodas (very cold and very sticky). The guy was very apologetic, which I appreciate, and I wasn't angry at all because I know that accidents happen and I wasn't going to take it out on him (Another waiter bumped into him which made him lose balance and spill them on me). He and the other waiter grabbed me towels to dry off with and immediately wiped off my seat and made sure I was okay. A few minutes later, the manager walked up with a smirk on his face and asked if I was okay and said, "I heard you got an unexpected shower, sorry about that. Let me know if you need anything." And walked away. Obviously a young and inexperienced manager, he didn't offer to comp anything, just laughed it off. He could have at least offered desert, but what got me is that they couldn't even do a 10% discount because my husband is military! Of course, I hate to sound like that person, but if other places can offer 10% so easily when the visit is absolutely perfect, but when you get drinks dumped on your head you can't even get that courtesy, something isn't right. Get your shit together, Outback.
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