A/C went out very late at night, put in a request for a quote, expected to be called in the morning... within 10 minutes Randy called to see what was up... when I explained what happened he stated he could have someone out within the hour, due to the late hour I was afraid I would be charged outrageous fee's... he stated the service call was a flat rate regardless of time, with the exception of the weekend. Nguyen arrived timely and was quickly able to get my unit up and running again. He suggested a few items I should have done before next season to prevent any further issues... the final bill was right in line within 10% above and below quotes received via email after the work was performed by others that didn't call. Amazing service, a Fair price, and the nicest folks going out of their way to ensure I was taken care of!!