Wow I have no words... I feel like you (Jerry P) should watch Kitchen Nightmares and read all of the follow up after the Amy's Baking Company episode. Way to treat customers. Your manger took my iPhone out of my sight so I have NO IDEA what he did when he took it. I have a screen grab of the valid coupon taken on that day. You called me a liar more than once to my face, and now in writing. You brought your wife and daughter to our table for some unknown reason. Your wife then proceeded to become involved in the situation for again some unknown reason. I did not mention your name calling and behavior in my original review. I kept it short sweet and 100% true. Attacking customers on social media for your Mis steps is never a good look. So everyone reading reviews have a look at Jerry the owners response to me and see how he treats his clients.
Facts to note 1) before we sat down we made sure we could use the Entertainment app.
2) we again verified with the server before ordering
3) the manager tapped the redeem coupon on my phone. I have a screen cap of the coupon that says it is valid for 5 mins from when it was redeemed
4) the manager walked away out of my sight with my iPhone (with passcode lock disabled)
5) the manager could not figure out how to redeem the coupon in a timely manor. There is a 10 min time limit.
6) the manager and the owner proceeded to accuse me of playing silly buggers despite the fact the manger is the one who tapped to redeem the coupon, and I have photographic evidence of that.
7) the owner and his wife proceeded to accuse me of being a liar more than once.
8) if you read the follow ups to my reviews you will see that in both other coupon cases the business owners accepted that errors were made and apologized. Both offered to make up for the incidents, neither of which I have taken up on their offers.
9) the owner shows exactly what I am speaking about with regard to his attitude in his response to me.
Bottom line the food and service are 100% not worth the cost.