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  • I unfortunately visited this Panera location 7/26/16. I would give them negative 5 stars if that was possible. I had a $10 gift card. It took them three trys to actually credit it to my order. My receipt reads the correct amount, but when I got home the $10 was taken from my account in addition to the original charge. My wife called them the next day and they said they would correct it. They did not. So she went to the store with the receipt and spoke with a very disrespectful Maria. Maria told my wife it was not their fault - that my wife should take it up with our bank. She refused to do a thing even though on the receipt it reads "Accuracy Matters, Your order should be correct every time. If it's not, we'll fix it right away, and give you a free treat for your trouble." We received neither. My wife has since contacted Panera corporate and they were empathetic and said they would refund our $10 - it's the principal now. They have not done so as of 8 hours later. I will never go to any Panera Bread again. Also, the food did not compare to Paneras back East.
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