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| - Let me start by saying Allen Hall was great, very nice guy and very thorough. I went to the dealership on my day off with the intention of seeking out Allen which I did and within a couple hours I was convinced on buying a lacrosse with touring package for my wife and was fully prepared on buying this after the test drive. Allen found exactly what I was seeking at another sister dealership and said he would have it by the next day and to come on down. I talked to him the next morning and he said it would be ready about 11 am, I said we would be down. We arrived early and the car was not quite ready so we waited to be called to Finance, Mr. Kemp. I expected the paperwork to be painless and just sign some documents and be done, not so. Mr. Kemp took us at least 2 hours or more and it was extremely difficult to set there and listen to the USED CAR SALESMAN PITCH for the extras. We are intelligent people and well educated, but I felt as though Mr. Kemp thought otherwise. I know what scotch guard, Dupont protection, and onstar are and I don't need to hear the PITCH and waste myself and my family's time while he explains in detail every scenario involving each of these. At the very least, it was exhausting, but more so it took away from the whole buying experience for my wife and her new car. Allen could have discussed this with me and I feel that this would have been his right to do so, why is the finance guy doing it and wasting my time. Will I come back to buy another car or send family and friends, I doubt it, I despise this type of salesmanship and my wife plans on speaking to Allen about this when she takes her car back in for the extras.
The hubs
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