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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I recently relocated to Cleveland from Philadelphia and immediately heard great things about Panini's bar. I decided to visit with friends and unfortunately had an uncomfortable and disturbing experience with the security guard positioned at the front of the restaurant. On July 9th I tried to enter the bar with a group of friends. My friends and I had visited Panini's earlier in the evening, played a game of pool and decided to re-enter later that night. The security guard noticed that my friend's drivers license was expired, which is understandable for denying re-entry. However, the security guard threatened to contact the police when my friend was not violent or caused an immediate threat to anyone involved in the dialogue. I think it's important for business representation to practice sensitivity and react accordingly to issues with guest, such as expired documents. however threatening to call additional law enforcement when there is NOT a violent or hands-on threat is unprofessional. Threatening to involve the police was unnecessary and unprofessional and hired security should be able to deescalate a minor offense such as an expired drivers license. I would suggest that the Panini's management bring this conflict to his or her staff and address it accordingly, with sensitivity and an appropriate assessment of when the police need to be mentioned during a disconnect between staff and customer in order to ensure experience for all. Thank you.
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