I want to share my store here about an experience that happen a few years ago in May 2013 here:
I would like to complain about the Mesa location on Brown Road and Gilbert Road. I have been going to the location for well over a year for the Wacky Wednesday Pajama Night with my family and friends (total of seven). For the past year I have been wearing the same base attire; an old t-shirt and shorts. What else do men realistically sleep in? About a month ago I was there for our family tradition of PJs and ice cream (yogurt) after dance classes. Everyone was loaded up and ready to eat. We go to pay and the manager (Billy D.) looks at me all pissed off and said
"How many time have I told you that basketball shorts do not count as PJs?"
I said "None."
He then says with a very annoyed look, "I will let you slide this time, but this is the last time."
I said, "This is what I sleep in!"
I then asked what do men sleep in? He had no answer, but a vague PJs.
I can understand if I was some punk teenager that just showed up with some friends looking for a discount. However, I had been going there to the same location for over a year.
It has now been over a month since the manager was rude to my family.
I REFUSE to support a local business that has such "Soup-Nazi" style of management. Yogurt store are a dime a dozen and there are a ton who are not so anal about a promotion to get people in the store to push sells.
It is a shame too because it was my neighborhood yogurt store. I would rather dive out of my way too enjoy some yogurt than deal with that manager.
A manager should not be so narrow minded that he misses the overall big picture. I was a repeat weekly customer who will now not return.
DO NOT SUPPORT YOUR LOCAL ZOYO!
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Now it is June 2017 and I have not been back since. That manager cost that location a lot of lost revenue as I was going there each week. I am sharing this to show how a bad employee can cost your business. And on the flip side a good employee can bring you good business.