Update: they are so much better now! They've got an (almost) totally different crew in there and everything runs so much smoother now, like clockwork. I've updated from 1 star to 4.
We keep giving this place chance and chance again because it's a good location for us and their smoothies are DELICIOUS; however it's obvious that soon they'll be going out of business, probably because of bad management. Every single day it's something different: they're out of protein, machines are down, they can only take cash, nothing's prepped, they can't make sandwiches, can't do an online order, the line is long...etc, etc. It's obvious whoever's in charge is either super incompetent or just doesn't care. Avoid frustration and go elsewhere.