I know very little about Scotch beyond my enjoyment of Chivas Regal which is a blend. I wanted to try a single malt that would be close to the taste of Chivas but better. And I didn't want a bottle that would break the bank. Bob, a manager at Total Wine took me under his wing and gave me an actual class Scotch right in the scotch aisle. It was like going to Scotch school. Bob considers himself a Scotch expert and I was eager to learn. Bob could have sold me on a bottle for $50 more but instead he recommended a bottle for lessthan $30 which he said was EXCELLENT. I was treated like a guy about to drop hundreds of dollars not a customer looking to buy one modestly priced bottle. Bob could care less how much I was soending. His goal was to make me and educated and happy customer. He succeeded big time. What a wonderful experience it was shopping at Total Wine.