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  • BEWARE THIS LOCATION IS HORRIBLE!! DO NOT RENT FROM THIS LOCATION, THE MANAGER IS A REAL ASS AND HAS NO IDEA WHAT CUSTOMER SERVICE IS! TRUST ME, I WILL LET EVERYONE I KNOW DO NOT GO TO THIS HERTZ LOCATION! HORRIBLE, HORRIBLE, HORRIBLE HORRIBLE! I reserved a car and I even called in to check in that morning to confirm everything was taken care of and I would be down to pickup the car! Who cares when I get there, I was paying for the car whether it sat at Hertz or whether I was driving it! However, when I get there the manager says we don't have the car any longer, if you want a vehicle you have to now rent an SUV! WTH, why didn't he tell me that when I called him, why didn't he call me to tell me before I found a ride to get to Hertz? Hell no, he waits for me to get there and I am now in a panic. No apology, no nothing! He tells me I have to rent and pay for an SUV and he over charged me, he also told me he DID NOT charge me for LOSS DMG WVR AND THE ADDITIONAL PREM ROAD SERICE AND HE CHARGED ME! What a damn liar and he lied right to my face and told me he wasn't changing me for the Additional Products and he DID CHARGE ME! He charged me $74.89 a day and I needed the vehicle for 2 weeks and 3 days, my god it would have been well over $1,275.00! I was shocked, upset, crying and I had no way to leave that place, I was stranded and he knew it and he enjoyed watching me break down! I took the car and went to another Hertz and dropped it off there and got a rental car that cost me $250! However I had to pay the $74.89 and used the vehicle for 4 hours! DO NOT RENT FROM THIS GUY, GO TO ANOTHER HERTZ PLACE OR GO TO ANOTHER CAR RENTAL PLACE DO NOT USE THIS LOCATION! MARK MY WORDS, HE WILL BURN YOU! WHY RESERVE A CAR IF THEY WON'T EVEN HOLD IT FOR YOU, IT WAS A BAIT AND SWITCH AND IT WENT INTO HIS POCKET - DO NOT RENT FROM THIS LOCATION! I hope someone from Hertz calls me on this and I have no problem telling them what a terrible man the manager is, he does not know what Customer Service means nor does he offer it in any way!
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