so after I visited another Pet Resort and did NOT like it. I found Second Home. I am virtually certain that YELP will delete both my reviews, because that is what they do. I am reviewing anyway. Completely different experience from the other facility. Friendly competent phone call and great tour. Clean once again, VERY friendly staff and great tour where my dog was invited along. The environment was calm and supportive. The play yards were natural turf and pools and very well kept. The pricing structure was similar and definitely more expensive. But, my dog is as important to me as my own child and husband or any other family member. I have never boarded him before and I am deeply concerned about his well being. They have webcam so I can see him at all times when he is in the kennel. So.... we haven't stayed there yet, but I am Much more comfortable than I was at the other "resort". I let you know what happens after My baby stays for 5 nights. This is really hard but I think I have made a great choice.