| rev:text
| - Unethical. Sold me (hard!) on group fitness and personal training. Told training director, Joe Ramos, that for the high training cost and my goals, I hoped for someone (preferably female) friendly and approachable who would encourage me on my weightloss journey. Instead, I was placed with a new, stereotypical meathead trainer who was very unfriendly and clearly wanted to be anywhere but our sessions(lose track of count(and would ask me the count), would look at watch frequently to see when our time was up , look anywhere but me and never spoke to me as a human being). When he couldn't make it to a session, I scheduled with Dillion, whom I really liked and learned a lot from but he abruptly quit. Even with my complaints about the previous trainer not being a good fit, Joe wanted to place me back with the same trainer.
For a month, there was no one taking over my sessions. I asked if I was able to reduce the number of sessions I was paying for from 3 to 2 without penalty. Joe sat down with me and said they could do that with no problem and no penalty. He typed on the computer and said it was taken care of and I would hear from headquarters. I did not.
After hubby's schedule changed and we could no longer afford the sessions due to increased daycare needs, I asked Joe about cancellation options. He said that I could not cancel, penalty-free until 32 weeks, so we decided together to do a reduction of sessions down to 1 until the 32 week mark.
I received my bill the next month and was still being charged nearly $200 for all of the original sessions. When I called to inquire, I was told that we are not allowed to reduce sessions without penalty. They looked in the notes and Joe had written that he told me I "could not reduce at this time and I understood." Ummmm...no, you immoral d-bag. I was livid. No responses from Joe via phone, email or text, like a date gone wrong. Lol! Typically even-keeled, I went in in person the next day and said that I would be going directly to headquarters to report the unethical behavior and it will either be corrected now or through higher ups. Magically, when I get home, I had a message from Joe, stating that the cancelation had actually been approved that very same morning!!! Sunshine and rainbows. (I am not an idiot, as he told me cancelation wasn't even an option). I then asked to cancel my entire membership and was told it was taken care of. Guess who was charged again the following month?
I did love the Wed. night Zumba class and the machines got the job done. The layout is awkward and group fitness room has windows where everyone working out looks right in at you. Dudes would often stop at the windows when we were shaking booties. Childcare is an additional cost and there is no way for people to clean equipment after use.
Don't fall for phony Joe. He clearly only cares about the bottom line with trainers. If you MUST have a pool and group fitness, a typical membership would be worth it but if you only use machines, join YouFit or Planet Fitness where membership is much cheaper and equipment is newer and nicer.
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