Update: My second visit was 6 weeks after the first and the difference was as stark as night and day. DID NOT FEEL A THING. I was chatting the whole time with Chantelle. Ah, Chantelle! The angel of waxing! A gift from the gods of waxing to women-kind! I think it was the combination of hard wax, Chantelle's technique coupled with her easy-going manner that made the whole experience PAINLESS and stress free. I'm a customer for life!
A small mention about the owner, Stacey. A very pleasant person and straight forward business woman. She reached out to me right after my first review and apologized unconditionally for the experience. Even though I had mentioned that it was not all bad. What's astonishing is that Stacey doesn't want her customers to receive anything short of a perfect experience. Even near perfect wont do. In today's world of vast chain store business, such attention to detail is unheard of.