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| - I tried to return some dog food that my mother in law had gotten from Petsmart on the way through Vegas driving out to our home in Pahrump.. It was the right brand of dog food but the wrong type . Since we were all out of the dog food that we were using and our dog has stomach issues and we didn't have a way to get out there that day we only wanted to change her food once so we ended up going with a dog food that is made locally. I was told by the manager on duty that we could get store credit, since we do not have the receipt and my mother in law did not use a rewards card because she doesn't shop there and was just doing us a favor. When I went to check out he told me then that I had to exchange it for another food. So I explained to him, again, that we had no need for any of the food that they sell because we can't switch over our dog food again. First of all, that's not what he said when I initially spoke to him, secondly, having worked for a major grocery company for over 16 years, I've never heard of a company not giving store credit, at least. When I left the store I called the main office and gave the lady on the phone all of the information. What I got in return was a call back from the same manager on duty that I could just come and pick back up the food but that they still could not help me. Thankfully I have no need to shop there anymore for food, which I have been buying the large bags of the limited ingredient diet of blue wilderness which is quite expensive, but I will no longer be using Petsmart for dog grooming or any other dogs necessities in the future. I would also like to say that the cashier when we walked in with immediately asking everyone for their phone number, not a rewards card, and not even a hello or a smile. Doesn't seem like the employees want to be there either.
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