I usually take my kids to get their cuts here and I've never had an issue. I decided to take my mother to get a trim here and checked in online as I always do, there was one person ahead of us, and she said we were next. A family of 4 came in after us and the lady at the counter asked them if they had checked in online, she replied no so she checked them in. The one person ahead of us was called and we saw on the screen that my mother was next. As soon as the next stylist became available we thought we were going to be called next, however she called the person after us. I approached her and brought it up and she told me they had checked in online and they were before us. It made me more upset that she thought I was that stupid to believe her, I clearly saw my mothers name next on the screen and heard her conversation. Because of this I will NOT be taking my kids here anymore.