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  • This establishment is now under new management and has changed names to The Kitchen. Went there as we thought it was still The Egg & I and we had a Groupon. When we arrived we noticed the name change so were not sure whether they would honor the Groupon. My wife went in and asked and was told by the hostess, they would honor it. After we were seated, the waitress advised they were not honoring them bout would provide a 20% discount. My wife said she was told they would honor it and the waitress went to ask. I believe it was one of the new owners that came over to advise that the hostess had been mistaken and they would not honor the Groupon but could provide 20% discount. The Groupon was for 50% so, I did not turn it in as there are other The Egg & I locations where I can use it. I have been in the customer service industry for many years and any good management will honor the commitment of an employee even if it was incorrect and advise the employee of their error so it will not happen again. As to the rest of our visit, the food was good but nothing special and the remainder of the service and staff was good and pleasant. Interestingly, the menu and receipt all still show the name of the establishment as The Egg & I.
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