We purchased a beautiful little King Charles Spaniel. She was fun and energetic the day we took her home. She went down hill from there. Petland offers a medical warranty but requires you take your new pet to their vet within 14 days for a check up to validate the warranty. Unfortunately our little girl has Giardia and and Kennel Cough. The vet was very nice and advised this pretty conman for Petland pets. So far I have missed 2 days of work and spent close to 300 dollars in vet fees to have our puppy looked at by our vet. She is till fighting the Giardia and is on round 2 of medication. I called Petland's warranty company to file a claim for the additional expense. I have nothing positive I can say about. I spoke to Karen twice who assured my I would get a call back after they review my case and I even spoke to their manager, TJ who also assured me I would get a return phone call. Guess what... no return calls. The local staff at Petland is very friednky but I would avoid buying an animal there. Their affiliated vet said the animals are often sick and their claims company clearly does not care about customer service. Avoid Petland!