Our name was taken and we were given a buzzer said it would go off when our table was ready and that we could have a drink at the bar while we waited. 20 minutes later we noticed a table had been empty for awhile so my boyfriend went to see if we could have it. He was told we had already been seated, which we hadn't why would we be asking for a table if we had one? We were then told our name had been crossed off the list. When we finally got a table it took awhile to have our order taken. We also asked to passing waitresses for service for more drinks as we hadn't seen our waitress in awhile. Both those waitresses ignored us. When our waitress finally passed us she only then apologised for the wait on the food. We had noticed people who had arrived before us were already halfway through their meals. We were told the kitchen had a "bungle up". The food wasn't anything special, I had the parmy sandwich and my boyfriend had a pizzeroli thing. We do not feel the service was good at all. We still left a 10% tip but do not feel the wait staff, kitchen staff or the host who crossed off our name without seating us then told us we'd been seated, deserved any kind of tip. We will not be returning to east side mario's which is a shame, I was looking forward to try your restaurant for the first time. Very disappointed.