I went into this store to order the new iPhone 5. It didn't take long to get served and they were more than happy to take care of my purchase even though the primary account holder was not with me. The iPhone was scheduled for two day delivery, but with the Veteran's Day holiday, it took over a week to get it in their store. There was a bit of a wait to pick up the phone as all their retail sales professionals (RSP) were tied up helping other customers. When we finally got help, my RSP was very knowledgeable and friendly. It didn't take him long to switch my phone numbers around to the new phone. The manager actually came over to shake my hands and to make sure I was satisfied with their service. Now that's what I call good customer service. No complaints here and happily left with the new iPhone 5.