Ok, how BAD can this Dollar location be? I have to say that they are the WORST compare with other Dollar locations that I've rented before.
I was Budget's customer and my uncle had suggested me to use them as they often giving special deals. So, I started to rent from Dollar and especially twice at this LV location.
The first time, they actually gave me a car with engine light on as I drove off the parking lot. I immediately returned back and asked to exchange for another car. At that time, they rent out same type of car so they gave me the convertible at the same price. I guess this is the reason I give them an extra point.
I rented their convertible again with the special deal. Everything from start to end are exactly what other Yelpers described in their review so I won't repeat. The WORST for me was when I needed to rush on the return. I told them that we were late to the airport and left the key and took off. To my surprise, the lady recorded down the gas level at 6/8 even I filled up the tank less than 2 miles from the location. The charge was $39.12 for 1/4 tank which that got me very upset. I called Dollar customer service and reported the problem the next day. They asked me to submit the receipt in order to get reimbursed on their mistake. I immediately got the credit back to my credit card within a week. My advice to others is to keep the gas receipt in case you need to dispute with them.
Even though I didn't lose anything but it's just inconvenient to go thru this ordeal. They must fix this problem before I will rent from them again.