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  • I would rather drink tap water from a 3rd world country than visit most car dealerships, because it usually turns into some kind of hostage crisis situation while they tell you to wait one more minute while they have another "manager" speak to you. Pretty soon, you've blown the whole afternoon and leave exhausted, wishing you'd have spent the day getting a root canal instead. With that said, my experience at CW Mazda was a pleasant surprise. We went in to look at a CX5, and within 10 minutes, we were out driving it. We got back to the dealership, talked for a little bit about what we were looking for, got introduced to one manager who was not pushy or annoying at all, and left. Of course, we got the usual follow-up calls, but that was to be expected. I went home, did more research on the car from various websites and got various offers through a couple of different buying services, so I was relatively comfortable I knew what price range was fair. The next time the salesperson called, we were very straight and asked for their best number, figuring it would let me know if they were serious or playing games. CW texted me back a number that beat every other number I received by a pretty decent margin. We went back and bought, comfortable that although we probably could have wasted some more time haggling over a few bucks more, it was a more than fair price for the car. Only knocks on the place was that the salesperson had little to no actual product knowledge (she was new), and only about half of what she said was even accurate. But everyone else was either quick to bail her out or answer the question themselves. The rest of the sales staff seemed to have excellent product knowledge. I would go back and/or recommend.
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