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| - PARENTS BEWARE!!!!!!
Oh, if only Yelp would allow me a ZERO!
Our daughter was assessed the following charges at move out:
Repainting of wall - 38 dollars
Bathroom extensive cleaning - 190
Bedroom carpet stain removal - 100
Bedroom extensive cleaning - 100
Cabinet hardware missing /broken - 19
Common area cleaning - 60
We get it -- well, most of it. Walls and cabinets get dinged, damaged, etc. No issue. Common area cleaning? Regrettable penalty, but 3x roommates, and someone isn't going to do their share on the way out, so we'll take the hit. In our case, we had to also take a hit on the bedroom carpet. Out daughter left a noticeable stain in her room. As for $290 in "extensive cleaning" costs? Nope. Our daughter spent 4 hrs cleaning her room and bedroom. She's fastidious to a fault, and claims she left the room(s) at least as clean as she found them. We believe her, based on our personal experience of seeing her bedroom/bathroom at home.
So, why are we waving you off sending your child/student here? We got the bill in Aug 11. I e-mailed the facility manager, Ms K Larson twice in Sep 11, respectfully requesting her assistance in explaining the charges to me (I pay the rent). First e-mail, no response. Wait a couple weeks, and send a 2d e-mail, asking if she received the first, and if she could please contact me. Two phone messages left to her office, both with no returned call. Rude at best, lack of integrity at worst. We declined to send a check for any money until such time Ms Larson and/or a Domain representative responded to our requests for open communication.
Clock advance to Apr 12. Nothing heard from Ms Larson nor the Domain. But they did get in their jab to the chin -- we received a notice in the mail from a collection agency, threatening to come collect in person if we did not provide the Domain w/ their ~$500 in repair/cleaning fees. Nice. First time in my 47 summers that I have ever had any communication w/ a debt collector (let alone, the first time I have ever placed my credit at risk).
Thanks Domain and Ms Larson! Classy move. I am sure you will chalk our family up to another group that you are likely squeezing profit from via cleaning fees. That you can't return phone calls and e-mails is a credit to your unprofessionalism and underhanded ways. Sleep tight.
RS
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