I have to agree with the other reviewers about upselling or trying to make an extra buck on anything including trying to charge twice for a credit card transaction fee and giving me a BS explanation as to why you would do that. This is not Deja Vu where you are trying to bleed your customer dry. We are customers who came to have a relaxing time and not want to worry we're going to end up with some crazy bill. The technicians are amazing but those women who walk around trying to sell the VIP packages need to stay in the Champagne room. They are creating a bad customer experience.