On June , 2014 I called Alaskan air and spoke with Tera. We told her our air was not cooling and we're concerned for our dog and puppies. Tera said she would dispatch a technician out and he would be here in an hour. The technician Justin arrived in 20 minutes and remedied the problem. He was excellent with our dogs and extremely professional. Due to his expertise we took out a extended warranty contract.Thank you to Justin and Tera for their outstanding customer service.